🧑‍💼 Chatbots & AI Agents


At Melic Solutions, we design smart AI assistants and virtual agents that transform the way your business communicates with customers. Whether you need a voice-based agent, a text-based assistant, or a hybrid solution, we’ll build it to fit your processes and your customers’ needs.

 

A Strong Knowledge Base Comes First

Your chatbot’s intelligence starts with a well-structured knowledge base—the foundation that allows it to confidently answer questions about:

  • Product features and benefits
  • Shipping and delivery
  • Returns, guarantees, and policies
  • Customer service FAQs

We’ll work with you to structure, format, and maintain this knowledge so your assistant always has accurate answers at its fingertips.

 

Live Data Access for Complex Queries

For tasks like order tracking, appointment booking, or account lookups, your AI agent needs to connect to real-time data sources.
We integrate your chatbot with:

  • Shopify and other e-commerce platforms
  • CRM and customer databases
  • Logistics and delivery APIs
  • Internal business tools

This means your assistant can instantly fetch tracking numbers, check account balances, or pull up the latest order status—without human intervention.

Example:
Customer: “Where’s my order?”
Assistant: “Your order was shipped on 5 August and is in transit. Here’s your tracking link: [Track Order]”

No tickets raised, no delays—just instant, helpful service.

Voice Agents, Text Assistants, or Both

Voice Chatbots excel in:

  • Hands-free use (driving, walking)
  • Phone-based support (IVR)
  • Accessibility needs
  • Smart speaker integration

Text Chatbots shine for:

  • Product browsing and recommendations
  • Order updates and FAQs
  • Capturing emails, addresses, and payment info
  • Website and live chat widgets

Hybrid Agents let your customers choose—speak or type—offering flexibility and accessibility for all.

 

Why Choose Melic Solutions

  • Business-first design: We build agents around your workflows, not the other way around
  • Integrated systems: Connects to Shopify, Knack, CRMs, logistics APIs, and more
  • Scalable: Start simple, grow as your needs evolve
  • Human-like service: Friendly, helpful, and always on-brand

Let’s Build Your Chatbot

We’ll help you create an AI assistant that

  • Reduces repetitive queries for your team
  • Provides instant, accurate information
  • Works 24/7 for your customers

📞 Talk with Steve, our Voice Sales Agent - Just click the button to talk ↘️
💬 Or Book your free strategy call here